Transform Your Contact Center into a Digital-First Service and Advice Center
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Consumers have been going digital for some time and credit union members are no exception. With the onset of COVID-19, millennial and Gen Z customers are pushing financial institutions to do more with digital while older demographic groups such as boomers have embraced virtual channels due to their concern about virus exposure.
Old habits die hard. So, the digital trend is here to stay even post-pandemic. How can credit unions thrive in this new digital-first—often digital-only—world? What are the requirements for the next generation of digital customer service and engagement tools in this new world? How can you leverage digital touchpoints not only for customer service but also for value-added advice that can help boost your topline? How can you automate digital with a virtual customer coach, AI, and knowledge management to scale up high-quality service and advice cost-effectively, adding value to the bottom line as well?
Attend the session “Transform Your Contact Center into a Digital-First Service and Advice Center” to find out how. It will feature a presentation by Evan Siegel, VP of AI Solutions for Banking and Financial Services for eGain Corporation and a banking veteran with over 15 years of experience, managing customer experience strategy and customer operations for a mega bank.