COVID is Calling: What’s Now, What’s Next for Contact Centers?
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With the onset of the global pandemic, the contact center is now a key member service channel. For credit unions, like any business, this means changes in call volume, call types and staffing challenges. But the combination of fear and uncertainty presents brands with both new risks and opportunities. Providing exceptional member service will likely generate an increase in positive brand perception and member loyalty post-crisis. Ron Hasbrooke, Senior Sales Executive will share first-hand insights on how the pandemic is affecting contact center operations and the business continuity gains from a third-party partnership.