We work hard to enter into partnerships with companies that benefit the mission of the National Credit Union Call Center Conference.

Our conference partners share our commitment to providing superior products and services at reasonable prices. Listed below are the organizations and companies we are proud to call partners.

Strategic Partners

Vonage

Vonage, a global cloud communications leader, helps businesses accelerate digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of communications APIs into existing products, workflows and systems. Vonage’s fully programmable unified communications and contact center applications are built from the platform and empower companies to transform how they communicate and operate.

injixo

injixo is an award-winning workforce management solution that improves Service Levels and Customer Experience with smart forecasts, accurate schedules, and state-of-the-art intraday management. Say “goodbye” to manual work, and tedious spreadsheets. Say “hello” to a smart solution that makes your life easier, your contact center better, and your customers happier.

To learn more, please visit www.injixo.com.

Posh

Posh is a venture backed conversational AI company that spun out of MIT’s AI lab in 2018 🚀 We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels.

Learn more at www.posh.tech

 

PSCU

PSCU is the nation’s premier payments CUSO. Committed to service excellence and focused on innovation, PSCU offers a comprehensive, highly integrated suite of traditional and digital payments solutions for credit unions to optimize their member experience. Leveraging digital technology, PSCU supports the success of 1,900 financial institutions, representing more than 6.9 billion transactions annually through secure, best-in-class solutions including payment processing, risk management, analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms. Comprehensive 24/7/365 member support is delivered by contact centers located throughout the United States. For more information, visit pscu.com.

Nuance

Nuance Communications is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others. Nuance is a Microsoft company.

Nuance banking solutions provide personalized, conversational automated and live agent engagement powered by proven AI with fraud prevention and authentication spanning digital and voice channels. They offer a consistent and frictionless experience throughout the member journey, employing an omni-channel platform powered by AI and integrated fraud prevention and authentication capabilities. Nuance not only delivers predictive interactions, but empowers agents through an intelligent desktop, helping retain the trust of established members. Through flexible deployment and partnering, Nuance is used by 19 of the 20 largest financial institutions in the world to increase multi-functional self-service, attracting younger members while reducing operating costs.

Avtex

Avtex, a TTEC Digital company, is a full-service Customer Experience (CX) consulting and solution provider focused on helping organizations create better experiences for their customers. With an unparalleled breadth of knowledge, experience, and partnerships with leading technology vendors like Microsoft and Genesys, we are uniquely suited to address any CX challenge.

Learn more at www.avtex.com.

CO-OP Financial Services

CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit www.co-opfs.org.

Glia: Digital Member Service for Credit Unions

Glia is reinventing how businesses support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation – most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Click here for more information.

interface.ai

interface.ai is a market leader providing out-of-the-box Intelligent Virtual Assistant(IVA) that acts as a “personal bank teller” to help customers 24×7 through every step of the journey from being a prospect to achieving financial wellness.

interface.ai’s AI-powered call center, where the IVA is available on the call center channel, has been revolutionizing call centers for financial institutions by “transforming their call centers from a cost center to a revenue center”. We power several financial institutions across the world and our solution is proven in production with our customers already witnessing over 50M+ in ROI. Our system is built to go live in less than 2 weeks and start delivering value from Day 1.

Learn more at https://interface.ai/

Revation Systems

We make and secure intelligent, connected customer experiences. Our flagship solution, LinkLive, is digital customer service that connects credit unions and consumers through secure, compliant channels with everything from mail and file sharing to chat with multimedia, appointment scheduling, or virtual lobby rooms. This helps credit unions meet consumers where they are while improving the bottom line and overall experience. LinkLive digitally engages agents, employees and team members with its multimedia contact center for a unique user journey or an enterprise-wide secured digital communications.

For more information visit our website at: https://revation.com

 

Fonolo

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers on the web, mobile or by phone.

Fonolo’s Voice Call-Backs solution gives your customers the option to “press 1 to get a call-back from the next agent”, while Visual IVR power your website and mobile app with click-to-call-back capabilities.

Fonolo’s cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

uncommn Marketing Partners

uncommn Marketing Partners has given credit unions the ability to reach their ideal members by improving and maximizing their online presence with modern, frictionless, ADA-compliant websites since 2018. Our mobile-first approach makes your website look good and provides a seamless member experience on any device, keeping your members using your services.

For more information, click here.

TeleVoice

TeleVoice is a leading provider of cloud and software solutions focused on the delivery of conversational, effortless, and secure interactions to the financial services industry. Building on our strong 35+ year heritage and deep industry experience, we enable banks, credit unions, and mortgage servicers to improve customer and member experiences.

Visit our website for more information.

 

Illuma

The Fintech Innovation Partner That Listens to Your Voice
At Illuma, we’re a nimble and responsive CUSO and FinTech team working hard to accelerate digital transformation by helping credit unions augment their brand reputation with a modern and seamless member experience and better account security.

Click here to learn more.

AMC Technology

AMC Technology is a leader in the Computer Telephony Integration (CTI) world, bringing people together through great interactions since 1995. We improve interactions between agents, customers, businesses and communities through our flagship product, DaVinci™, the industry’s first and only iPaaS made specifically for contact centers that offers unlimited omni-channel integrations for cloud, premise or hybrid environments. DaVinci integrates best of breed CRMs and CSMs with communication channels enabling contact centers to deliver superior levels of customer service and boost productivity, now and in the future.

InflowCX

InflowCX is your trusted partner in contact center and unified communications success. Let our industry-leading team guide you through finding, implementing, and optimizing your business’ cloud customer engagement technologies.

Learn more at www.inflowcx.com.

TekChoice

TekChoice was founded to unlock the potential of modern technologies to enhance the digital experience between Credit Unions and their members.

We deliver the most advanced solutions to Credit Unions using the latest technologies at a reasonable price.

Learn more at www.tekchoice.com.

AnyHour Solutions

AnyHour Solutions

AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.

Visit their website here >>>

TCN, Inc

Get Your Head in the Cloud
No matter the size of your call center – big or small – TCN offers scalable and customizable cloud-based call center software solutions to meet your needs. Welcome to the call center software hub.

Learn more at www.tcn.com.

FHC

Contact Center Outsourcing
FHConnect customer centric contact agents provide the answers your customers are looking for quickly and efficiently. Timely and accurate responses ensure customer satisfaction while improving your brand reputation and customer loyalty.

All projects are managed from our exclusive on-shore locations. We provide bilingual staff, state-of-the art contact center technology, inbound/outbound capabilities along with omni-channel outreach contact center options.

Click here to learn more.

CallFinder

At CallFinder, we make it easy for businesses to connect with customers and develop highly skilled agents with our AI-fueled automated quality monitoring solutions.

Visit our website at www.mycallfinder.com

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.

Visit their website here >>

 

The Delta Consulting Group

The independent consultants at the Delta Consulting Group (DCG) help credit union contact centers to DESIGN communications strategies and OBJECTIVELY EVALUATE Contact Center technologies and vendors. In addition to technology evaluation, our consultants can provide guidance in the areas of KPIs/Metrics, Operations, and Staffing. DCG has been providing consulting services since 1996.

Click here for more information.

eGain

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance. To learn more, visit www.eGain.com.

Upland Panviva

Upland Panviva cloud-based knowledge management software empowers your agents to provide top-quality member service. Panviva’s “single source of truth” delivers consistent answers across every channel, ensuring compliance with company and industry regulations. It also eliminates the need to search endlessly for critical process information. Panviva helps credit unions improve member services and support, compliance, collections, training, and more! Using Panviva, credit unions speed up response times, boost operational efficiencies, and increase member satisfaction.

To learn more, please visit uplandsoftware.com/panviva.

 

 

For further information on any partnerships presented here, please contact our Executive Director, Amy Vigil, at 505.338.4222 or amy@cuanm.org.