Strategic Partners

Kiva Group

KIVA was founded in 1995 to sell, install and support customer service applications in the global financial services marketplace. Since that time, we have evolved our solutions to address the industry’s need for a unified, multi-channel approach to transaction processing, sales and service, CRM and managing the Customer Experience.

Our RespectTM solutions will change the way you interact with your customers and members. Throughout the past 22 years of working with banks and credit unions worldwide, we have developed software that allows your entire organization to engage in highly personalized selling, servicing and building customer loyalty…across all touch points.

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Evolve IP

The Cloud is no longer about buying individual services. It’s now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications you already use in your business. The Evolve IP OneCloudTM lets enterprises move a service at a time, to a secure, virtual private environment, and our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust. Our long-term success is built on a business deploying more services with Evolve IP so we are invested in our customers’ future. As a result, we are dedicated to providing superior service in every aspect of our client relationships and this has resulted in the industry’s highest verified customer satisfaction.

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Adapt

We are excited to announce that Adapt has been acquired by Avtex. The acquisition combines two complementary teams into a single unit, with the unified mission of fueling exceptional member experiences. Our portfolio of solutions and services now supports all aspects of MX, including Contact Center, Customer Engagement, App Development, Business Productivity and Managed Services.

As an Avtex client, you’ll continue to receive the attentive, quality support you’ve come to expect from Adapt.

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PSCU

PSCU is a Credit Union Service Organization (CUSO) and a true cooperative partner for credit unions. As a cooperative built, owned and governed by credit unions, our Owners contribute a collectively unique perspective on their strategic needs to thrive and grow in their markets. This collaborative approach ensures that the focus of the cooperative addresses the highest priority needs of its members.

For 40 years, PSCU has worked to deliver an exceptional and memorable service experience at every credit union and member touch point. PSCU’s strategic investments in transaction processing, fraud prevention, digital payments, loyalty rewards, data analytics programs and 24/7/365 call center support give all Owners the competitive edge needed to outperform the competition in their markets.

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Harland Clarke

Harland Clarke combines more than a century of experience in the financial services industry with client-focused best-in-class solutions. Contact Center Solutions from Harland Clarke delivers flexible, scalable and multichannel support tailored to meet the needs of each financial institution. We augment capacity and enhance capabilities for short-term Burst events or for ongoing inbound and outbound marketing programs. Our experienced and dedicated contact center specialists become an extension of your brand, providing exceptional member service through more than 20 million contacts each year.

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Fonolo

Award Winning Call-Back Solutions

Fonolo is the leading provider of cloud-based call-backs. Our innovative solutions will help you reduce abandon rates, improve the customer experience, and lower costs.

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Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.

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Co-Op Financial Partners

Live, personalized help for your members 24/7 without the complexity and expense

Self-service channels are rapidly becoming the primary member touchpoints for credit unions. For connected consumers, digital channels enhance the member experience. But they can also add confusion as members learn and relearn new systems, apps and interfaces. And throughout the member experience, sometimes there is no substitute for live conversation.

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Injixo

Workforce Management for Call Centers in the Cloud

Workforce management suite for forecasting, scheduling, intraday management and reporting. It helps you to do more business and create happier customers while lowering costs and reducing effort.

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AnyHour Solutions

AnyHour Solutions

AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.

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VEE 24

Vee24 is the live customer engagement platform trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web, mobile, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales and improve customer service.

Pipkins

Dr. Pipkins began working for the company as a consultant and his perspective on workforce scheduling evolved. His technical expertise in Workforce Management was broadened because of the unique and complex problems at BT. Pipkins, Inc. was incorporated in 1983. Headquartered in St. Louis, Missouri, Pipkins has become the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. For over thirty years, Pipkins has consistently created and delivered superior workforce management products for contact centers of all size

TextByChoice

TextByChoice® was established in 2011 with the intent of creating a better approach for businesses and organizations to connect with their audiences. Traditional communication avenues are dated and have low Open/Read rates, yet, they are expensive and relatively untargeted.

TextByChoice has developed a comprehensive, commercial Texting engine that bridges the gap by providing a 2-way, instant communication mechanism. Our messaging platform uses SMS technology to create a direct connection with the intended audience in real time while keeping costs under control.

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The Call Center School

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With over 30,000 certified graduates from more than 4,000 contact centers, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.

In recent years, digital training has become an increasingly appealing alternative to traditional, classroom training. Our focused learning modules can be integrated effortlessly into any contact center, and used either as a standalone program, or as part of a blended learning experience. We provide cost effective, easy to use training content, that is easily accessible online, 24 hours a day, 365 days a year. Benefit from The Call Center School learning experience today.

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Communications Strategies (Com-Strat)

Communications Strategies (Com-Strat) is an independent communication systems technology and business process consulting firm.  In addition to our credit union practice, we specialize in several other vertical markets.  This gives us the opportunity to cross reference best of breed contact center practices from one vertical to another.

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CenturionCARES

CenturionCARES designs innovative communications solutions that help credit unions elevate operational efficiency, staff productivity and member experiences. CARES Contact Center software integrates seamlessly with virtually any phone system to deliver value-enhancing features including CARES Call Back, ProSpeak, Screen Pop, Skills Based Routing, Voice & Screen Recording, Surveys, and customizable IVR.

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Revation Systems

Revation’s LinkLive Customer Engagement solution delivers industry leading capabilities for credit unions to transform the digital branch and channels in the new mobile user era. LinkLive Member Engagement Center offers secure messaging, collaboration, online calendaring and lobby management. Our cloud-based solutions eliminate capital expenditures, dramatically lower operating expenses and significantly reduces deployment costs enabling your financial services organization to protect the data of your members and fulfill the financial services they need from anywhere, at any time, and from any device.

The future of customer satisfaction and engagement focuses on three core concepts – care, communication and collaboration. Revation’s industry leading cloud-based unified communications platform (LinkLive) features new capabilities that help your organization meet and exceed your member expectations, while giving you a competitive edge.

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LSI

LSI – In 1994, three friends, Mark Johnson, Phil Stewart and Rex Johnson shared a vision.  They created a new way for financial service companies to Connect People with People.  They believed then, as they still do today, that leveraging technology in order to enable conversations, nurtures loyalty.

This foundation is the strength which continues to guide who we are, what we believe and how we connect with people. To this day, it drives our passion to deliver flexible solutions and remarkable service for our clients.

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The Office Guru

The Office Gurus has call centers in the United States, El Salvador and Belize.  Some of the industries we service include Fintech, Healthcare, Education, Home Services, Energy, Law, Hospitality, Home Warranty, Real Estate & Subscription Box focusing on speed to lead, lead qualification, B2B & B2C sales, reactivation, and customer service.

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Panviva

Panviva is reinventing the omnichannel customer experience and empowering its clients to deliver real-time information to further boost customer retention, loyalty and growth in today’s digital era. Only Panviva cloud software stores knowledge in a single repository and delivers seamless, consistent, personalized and on-demand information, enhancing the omnichannel customer experience. Global companies across multiple industries rely on Panviva to boost their digital transformation and revitalize their business and customer engagement strategies.

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NovelVox

NovelVox offers Credit Union Exclusive Unified Agent & Supervisor Desktops and Wallboards for NextGen Contact Centers. NovelVox helps Credit Unions save over $1.24m per year on contact center costs, whilst improving customer experience. Visit NovelVox at booth #8 for a live demo.

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Call Credit

Callcredit helps regional banks and credit unions make better, more consistent decisions throughout the customer journey. Improve customer satisfaction and retention by ensuring customers receive consistent experiences across all engagement channels and automate critical processes, from customer acquisition through collections, to improve response-times, reduce operating costs, and support regulatory compliance.