We work hard to enter into partnerships with companies that benefit the mission of the National Credit Union Call Center Resource

We also partner with those who share our commitment to provide superior products and services at reasonable prices. This is one of the primary ways we assist credit unions in serving their members. Listed below are some of the organizations and companies we are proud to call partners.

Strategic Partners

Avtex

Avtex is an end-to-end Member Experience consultancy that helps organizations fuel exceptional experiences. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support member journeys. We guide organizations through the process of creating or improving MX strategies, platforms and policies.

Our portfolio of solutions and services supports all aspects of MX, including Customer Engagement, Contact Center, App Development, Business Productivity and Managed Services.

View their website here >>

Harland Clarke

Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses. For more information, visit www.harlandclarke.com.

 

PSCU

PSCU, the nation’s premier credit union service organization (CUSO), supports the growth of nearly 900 Owner credit unions and their nearly 2 billion transactions annually. PSCU’s secure business offerings include payment solutions, risk management, digital banking, analytics, loyalty, strategic consulting and mobile platforms. Comprehensive 365/24/7 member support is delivered by PSCU’s U.S. contact centers.

Visit their website here >>

CUNA Mutual Group

CUNA Mutual Group is a financially strong insurance and investment company. For generations, we’ve partnered with credit union leaders to protect and grow their businesses, and help people plan, protect and invest for their future. CUNA Mutual Group offers commercial and personal insurance products; lending and payment security solutions; and retirement, investment and marketing services. Additional information about the company can be found at cunamutual.com.

SimplyFocused

Inspiration for SimplyFocused came from an unlikely place. Cooking dinner one evening, one of our project leads was following a recipe on his tablet when an ad for a credit card came across his screen. He clicked it out of curiosity, liked what he saw, and – in less than a minute – had been approved for a card with a $10,000 credit limit.

His first thought was “Why don’t we do it this way?”

Our goal was to create a frictionless consumer experience that leverages the power of perception. As we looked at the competition and their cumbersome loan application process, we saw an opportunity to build a system that relied on the perception of speed and ease as a differentiator.

Our team explored the financials of our parent company, came to understand the value of lead generation over applications, and designed a system to fill the sales funnel. Now we want to share our success with you.

Revation Systems

Revation Systems provides rich, secure and compliant cloud-based communications for credit unions to help enhance the customer experience in today’s digital era. Revation’s flagship solution, LinkLive, delivers industry leading capabilities to help credit unions transform the digital branch.

LinkLive offers secure messaging, collaboration, online calendaring and lobby management solutions that enable credit unions to better serve today’s tech-savvy members. Stop by our booth to learn about our new tone analysis capability that provides banking call center agents with real-time insight to their tone with a customer to enhance the customer experience.

Visit their website here>>

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.

Visit their website here >>

 

Fonolo

Award Winning Call-Back Solutions

Fonolo is the leading provider of cloud-based call-backs. Our innovative solutions will help you reduce abandon rates, improve the customer experience, and lower costs.

View their website here >>

AnyHour Solutions

AnyHour Solutions

AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.

Visit their website here >>>

Comm100

Comm100’s omnichannel customer experience solution powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.

CO-OP

CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit www.co-opfs.org.

eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.

For more information click here.

Glia

Glia creates digital-first moments that simplify and transform communications between businesses and their customers. Fortune 500 companies that have high-consideration sales and support experiences need to deliver choice, continuity, and speed to their customers. We know that digital-transformation is not easy for large organizations. That is why our digital communications platform is modular in its design and built to deliver value at each step of the journey. We do not believe in ripping out legacy systems – we believe in agile solutions that can truly transform the customer experience. Glia transcends the channel discussion to focus on what matters – customers. Join the journey.

Illuma Labs

Illuma Labs delivers real-time voice authentication and fraud prevention solutions for credit union contact centers. The company is a 100% US Based Credit Union Service Organization (CUSO), has secured investment and board representation from credit unions, and is endorsed by CUNA Strategic Services and several state Credit Union leagues.

The flagship product, Illuma Shield, replaces traditional knowledge based authentication practices with an effortless and secure voice biometric solution. The net result is elevated member experience, enhanced security, and improved operational efficiency in your contact center. Illuma Shield has been showcased at multiple premier Fintech events such as FinovateSpring and FinovateFall, and won Best in Show at VentureTech 2019.

Journey

What would it mean to your credit union if you could verify identity digitally with every member interaction, from KYC-compliant onboarding in less than 2 minutes, to 1:million veracity authentication for every interaction, to easy transactions like money transfers and eSignatures in seconds?

Journey makes it easy for credit unions to create seamless, highly secure, and privacy-preserving onboarding, authentication, and interactions with your members.

Journey’s award-winning approach to security is based on a groundbreaking cryptographic technique, a “Zero Knowledge” network, that is flexible, easy to implement, will drive up digital adoption and make your member interactions smooth, secure, and elegant. Removing fraud and friction simultaneously can save your business millions in operational expenses, risk avoidance, and compliance.

Panviva

Panviva is a cloud knowledge management software that empowers your employees to provide top quality member service. Panviva captures information wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need! Panviva helps credit unions with member services and support, compliance, collections, training and more!

 

Visit panviva.com

 

 

RingCentral

RingCentral, Inc. is a leading provider of global enterprise cloud communications and collaboration solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows – unifying voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions.

For more information click here.

Stork Solutions

Stork Solutions is a vendor neutral Channel Agency and is completely cost free to our clients. We provide clients convenience, peace of mind and savings when they are looking for or renewing contracts with vendors for technology services. Those services include internet circuits, telecommunications, and numerous cloud service technologies.

Drew S. Saldaña
President
P: (702) 342-2000

For more information click here

TeleVoice

IVR technology was brand new when TeleVoice was formed in 1986. Today, businesses and government agencies nationwide look to TeleVoice for customized IVR and CTI solutions.

Our team of consultants, developer, programmers, voice talent and installers are among the most experienced in the industry. We’re passionate about getting it right – delivering the right solution on schedule and within your budget.

No call center application should be static. It’s important to continuously assess the effectiveness of scripting and design. You can depend on TeleVoice to work with you to refine and tune your applications to meet the ever-changing needs of your customers.

We’re proud to have served the best companies in America for over a quarter of a century. Let us show you how TeleVoice can deliver unparalleled value and performance for your company.

For further information on any of the strategic alliances presented here please call Amy Vigil at 505.338.4222 or email to amy@cuanm.org.