We work hard to enter into partnerships with companies that benefit the mission of the National Credit Union Call Center Resource
We also partner with those who share our commitment to provide superior products and services at reasonable prices. This is one of the primary ways we assist credit unions in serving their members. Listed below are some of the organizations and companies we are proud to call partners.
KIVA was founded in 1995 to sell, install and support customer service applications in the global financial services marketplace. Since that time, we have evolved our solutions to address the industry’s need for a unified, multi-channel approach to transaction processing, sales and service, CRM and managing the Customer Experience.
Our RespectTM solutions will change the way you interact with your customers and members. Throughout the past 22 years of working with banks and credit unions worldwide, we have developed software that allows your entire organization to engage in highly personalized selling, servicing and building customer loyalty…across all touch points.
The Cloud is no longer about buying individual services. It’s now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications you already use in your business. The Evolve IP OneCloudTM lets enterprises move a service at a time, to a secure, virtual private environment, and our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust. Our long-term success is built on a business deploying more services with Evolve IP so we are invested in our customers’ future. As a result, we are dedicated to providing superior service in every aspect of our client relationships and this has resulted in the industry’s highest verified customer satisfaction.
In 1997, Adapt’s founders saw an opportunity in the brilliant all-in-one approach that Genesys/Interactive Intelligence invented for integrated customer communications management. Today we still see that opportunity. We tailor the right solutions to achieve the customer experience you want in your contact centers. We have built our reputation on knowing the Genesys/Interactive Intelligence platforms better than any other provider – to get the most out of the system for our clients. Now two decades after we began, we continue to build on that reputaton by blending our skills with the newly combined Genesys/Interactive Intelligence solutions.
PSCU is a Credit Union Service Organization (CUSO) and a true cooperative partner for credit unions. As a cooperative built, owned and governed by credit unions, our Owners contribute a collectively unique perspective on their strategic needs to thrive and grow in their markets. This collaborative approach ensures that the focus of the cooperative addresses the highest priority needs of its members.
For 40 years, PSCU has worked to deliver an exceptional and memorable service experience at every credit union and member touch point. PSCU’s strategic investments in transaction processing, fraud prevention, digital payments, loyalty rewards, data analytics programs and 24/7/365 call center support give all Owners the competitive edge needed to outperform the competition in their markets.
Harland Clarke combines more than a century of experience in the financial services industry with client-focused best-in-class solutions. Contact Center Solutions from Harland Clarke delivers flexible, scalable and multichannel support tailored to meet the needs of each financial institution. We augment capacity and enhance capabilities for short-term Burst events or for ongoing inbound and outbound marketing programs. Our experienced and dedicated contact center specialists become an extension of your brand, providing exceptional member service through more than 20 million contacts each year.
Award Winning Call-Back Solutions
Fonolo is the leading provider of cloud-based call-backs. Our innovative solutions will help you reduce abandon rates, improve the customer experience, and lower costs.
Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.
Co-Op Financial Partners
Live, personalized help for your members 24/7 without the complexity and expense
Self-service channels are rapidly becoming the primary member touchpoints for credit unions. For connected consumers, digital channels enhance the member experience. But they can also add confusion as members learn and relearn new systems, apps and interfaces. And throughout the member experience, sometimes there is no substitute for live conversation.
Workforce Management for Call Centers in the Cloud
Workforce management suite for forecasting, scheduling, intraday management and reporting. It helps you to do more business and create happier customers while lowering costs and reducing effort.
AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.
Vee24 is the live customer engagement platform trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web, mobile, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales and improve customer service.
Dr. Pipkins began working for the company as a consultant and his perspective on workforce scheduling evolved. His technical expertise in Workforce Management was broadened because of the unique and complex problems at BT. Pipkins, Inc. was incorporated in 1983. Headquartered in St. Louis, Missouri, Pipkins has become the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. For over thirty years, Pipkins has consistently created and delivered superior workforce management products for contact centers of all size
The Office Guru
The Office Gurus has call centers in the United States, El Salvador and Belize. Some of the industries we service include Fintech, Healthcare, Education, Home Services, Energy, Law, Hospitality, Home Warranty, Real Estate & Subscription Box focusing on speed to lead, lead qualification, B2B & B2C sales, reactivation, and customer service.
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Callcredit helps regional banks and credit unions make better, more consistent decisions throughout the customer journey. Improve customer satisfaction and retention by ensuring customers receive consistent experiences across all engagement channels and automate critical processes, from customer acquisition through collections, to improve response-times, reduce operating costs, and support regulatory compliance.
LSI – In 1994, three friends, Mark Johnson, Phil Stewart and Rex Johnson shared a vision. They created a new way for financial service companies to Connect People with People. They believed then, as they still do today, that leveraging technology in order to enable conversations, nurtures loyalty.
This foundation is the strength which continues to guide who we are, what we believe and how we connect with people. To this day, it drives our passion to deliver flexible solutions and remarkable service for our clients.
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TextByChoice® was established in 2011 with the intent of creating a better approach for businesses and organizations to connect with their audiences. Traditional communication avenues are dated and have low Open/Read rates, yet, they are expensive and relatively untargeted.
TextByChoice has developed a comprehensive, commercial Texting engine that bridges the gap by providing a 2-way, instant communication mechanism. Our messaging platform uses SMS technology to create a direct connection with the intended audience in real time while keeping costs under control.
The Call Center School
Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With over 30,000 certified graduates from more than 4,000 contact centers, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.
In recent years, digital training has become an increasingly appealing alternative to traditional, classroom training. Our focused learning modules can be integrated effortlessly into any contact center, and used either as a standalone program, or as part of a blended learning experience. We provide cost effective, easy to use training content, that is easily accessible online, 24 hours a day, 365 days a year. Benefit from The Call Center School learning experience today.
Communications Strategies (Com-Strat)
Communications Strategies (Com-Strat) is an independent communication systems technology and business process consulting firm. In addition to our credit union practice, we specialize in several other vertical markets. This gives us the opportunity to cross reference best of breed contact center practices from one vertical to another.
CenturionCARES designs innovative communications solutions that help credit unions elevate operational efficiency, staff productivity and member experiences. CARES Contact Center software integrates seamlessly with virtually any phone system to deliver value-enhancing features including CARES Call Back, ProSpeak, Screen Pop, Skills Based Routing, Voice & Screen Recording, Surveys, and customizable IVR.
For further information on any of the strategic alliances presented here please call Amy Vigil at 505.338.4222 or email to firstname.lastname@example.org.