We work hard to enter into partnerships with companies that benefit the mission of the National Credit Union Call Center Resource

We also partner with those who share our commitment to provide superior products and services at reasonable prices. This is one of the primary ways we assist credit unions in serving their members. Listed below are some of the organizations and companies we are proud to call partners.

Strategic Partners

Avtex

Avtex is an end-to-end Member Experience consultancy that helps organizations fuel exceptional experiences. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support member journeys. We guide organizations through the process of creating or improving MX strategies, platforms and policies.

Our portfolio of solutions and services supports all aspects of MX, including Customer Engagement, Contact Center, App Development, Business Productivity and Managed Services.

View their website here >>

Harland Clarke

Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses.

For more information, visit www.harlandclarke.com.

 

PSCU

PSCU, the nation’s premier credit union service organization (CUSO), supports the growth of nearly 900 Owner credit unions and their nearly 2 billion transactions annually. PSCU’s secure business offerings include payment solutions, risk management, digital banking, analytics, loyalty, strategic consulting and mobile platforms. Comprehensive 365/24/7 member support is delivered by PSCU’s U.S. contact centers.

Visit their website here >>

SilverCloud

SilverCloud is the world’s first and only Conversational Banking Platform built exclusively for banks and credit unions. Give your employees and consumers the answers they need, when they need it – fast, easy and efficient. Join 200+ banks and credit unions who use SilverCloud’s Conversational Banking to improve service levels and increase products per consumer so you can grow without adding headcount.

For more information visit our website…https://silvercloudinc.com/

 

Fonolo

Award Winning Call-Back Solutions

Fonolo is the leading provider of cloud-based call-backs. Our innovative solutions will help you reduce abandon rates, improve the customer experience, and lower costs.

View their website here >>

Injixo

injixo empowers contact centers to make a difference in workforce management everyday – by connecting happy employees with happier customers.

injixo WFM is an award-winning workforce management platform for contact centers of all sizes. The feature-rich WFM suite helps contact centers optimize and automate their entire workforce management process from start to finish. injixo covers the full bandwidth of
functionalities contact centres need, from forecasting and scheduling to intraday management, reporting and agent engagement. injixo’s simple pay-per-use pricing model enables small and large contact centers alike to experience the full power of professional WFM – with maximum flexibility and cost transparency, ultimate scalability and minimum effort.

injixo is a product brand of InVision AG, an internationally operating software company based in Germany and specializing in workforce management and contact centers since 1995. With its long standing experience, focus on continuous improvement, technical excellence and customer value delivery at its core, InVision is an expert and trusted partner in Workforce Management.

Check us out and discover everything you need to be a WFM hero at www.injixo.com

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.

Visit their website here >>

 

Noble Systems

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, Gamification, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble’s omnichannel premise, cloud, and hybrid platforms to manage millions of customer contacts each day.

For more information visit:  https://www.nobel-systems.com/

 

LSI

LSI believes in helping people. Founded in 1994 by three friends who shared a vision – a financial services company that could help credit unions connect LIVE agents with their members, whatever time of day, or where ever that member may be. Mark Johnson, Phil Stewart and Rex Johnson leveraged technology to create a new way for credit unions to Connect People with People. They believed then, as we still do today, that LIVE engagements with members enable conversations where members can share their joys, stresses and concerns. These are the connections which nurture loyalty and increase market share.

This foundation is the strength which continues to guide who we are, what we believe and how we connect with people. To this day, it drives our passion to deliver flexible solutions and remarkable service for our clients.

 

Visit their website here >>

Goodwill Business Services

For over 20 years, Goodwill Business Services has been providing effective and high quality Contact Center Services for federal and commercial clients. Currently we handle over 720,000 inbound inquiries while consistently achieving accuracy ratings of 99.7%. Let us develop a tailored Contact Center solution to meet your business needs.

Revation Systems

Revation Systems provides rich, secure and compliant cloud-based communications for credit unions to help enhance the customer experience in today’s digital era. Revation’s flagship solution, LinkLive, delivers industry leading capabilities to help credit unions transform the digital branch.

LinkLive offers secure messaging, collaboration, online calendaring and lobby management solutions that enable credit unions to better serve today’s tech-savvy members. Stop by our booth to learn about our new tone analysis capability that provides banking call center agents with real-time insight to their tone with a customer to enhance the customer experience.

Visit their website here>>

Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries.

For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Business Phone Systems, VoIP, Collaboration Tools, Call Center Software | Mitel
www.mitel.com

Help information flow through your organization seamlessly to get more done faster and smarter—with the right calling, chat, collaboration and customer experience tools from Mitel.

Stork Solutions

Stork Solutions is a vendor neutral Channel Agency and is completely cost free to our clients. We provide clients convenience, peace of mind and savings when they are looking for or renewing contracts with vendors for technology services. Those services include internet circuits, telecommunications, and numerous cloud service technologies.

Drew S. Saldaña
President
P: (702) 342-2000

For more information click here

Delta Consulting Group

Telecom Consulting for Credit Unions! The Delta Consulting Group helps credit unions with Telephone/Contact Center System Evaluations and Contact Center Consulting. Our CEO, Tim Proctor, is a 30 year veteran in the Telecom Industry. DCG helps Credit Unions to make informed technology decisions and to improve the member experience.

AnyHour Solutions

AnyHour Solutions

AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.

Visit their website here >>>

Panviva

Panviva is a cloud knowledge management software that empowers your employees to provide top quality member service. Panviva captures information wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need! Panviva helps credit unions with member services and support, compliance, collections, training and more!

 

Visit panviva.com

 

 

For further information on any of the strategic alliances presented here please call Amy Vigil at 505.338.4222 or email to amy@cuanm.org.