We work hard to enter into partnerships with companies that benefit the mission of the National Credit Union Call Center Resource

We also partner with those who share our commitment to provide superior products and services at reasonable prices. This is one of the primary ways we assist credit unions in serving their members. Listed below are some of the organizations and companies we are proud to call partners.

Strategic Partners

Illuma Labs, Inc.

Illuma Labs, Inc. is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions through our flagship product, Illuma Shield™. Our solution has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. We are the exclusive provider for CUNA Strategic Services and have industry endorsements in 34 U.S. states.

The Call Center School

Since 2001, The Call Center School has been dedicated to the professional development of individuals in the contact center industry. With more than 40,000 certified graduates from over 6,000 organizations, The Call Center School is the global market leader for training in the contact center industry. The Call Center School’s comprehensive curriculum of elearning courses addresses all topics required for the successful operation of your contact center.

PSCU

PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 5.4 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.

CO-OP

CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit www.co-opfs.org.

Glia

Glia is reinventing how businesses support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation – most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

Click here for more information.

Fonolo

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers on the web, mobile or by phone.

Fonolo’s Voice Call-Backs solution gives your customers the option to “press 1 to get a call-back from the next agent”, while Visual IVR power your website and mobile app with click-to-call-back capabilities.

Fonolo’s cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.

Visit their website here >>

 

LSI

 

LSI believes in helping people. Founded in 1994 by three friends who shared a vision – a financial services company that could help credit unions connect LIVE agents with their members, whatever time of day, or wherever that member may be. LSI’s unique Lending, Customer Service, and Collections contact center support services help Financial Institution’s when they are closed (evenings, weekends, holidays), understaffed, or have difficulty managing volume. LSI believed then, as we still do today, that LIVE engagements with members enable conversations where members can share their joys, stresses, and concerns. These are the connections which nurture loyalty and increase market share.

This foundation is the strength which continues to guide who we are, what we believe and how we connect with people. To this day, it drives our passion to deliver flexible solutions and remarkable service for our clients.

Harland Clarke

Harland Clarke, A Vericast Business, is a leading provider of customer engagement solutions that help connect businesses and consumers how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses.

For more information, visit www.harlandclarke.com.

 

AnyHour Solutions

AnyHour Solutions

AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.

Visit their website here >>>

The Delta Consulting Group

The independent consultants at the Delta Consulting Group (DCG) help credit union contact centers to DESIGN communications strategies and OBJECTIVELY EVALUATE Contact Center technologies and vendors. In addition to technology evaluation, our consultants can provide guidance in the areas of KPIs/Metrics, Operations, and Staffing. DCG has been providing consulting services since 1996.

Click here for more information.

eGain

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance. To learn more, visit www.eGain.com.

Revation Systems

Revation Systems provides rich, secure and compliant cloud-based communications for credit unions to help enhance the customer experience in today’s digital era. Revation’s flagship solution, LinkLive, delivers industry leading capabilities to help credit unions transform the digital branch.

LinkLive offers secure messaging, collaboration, online calendaring and lobby management solutions that enable credit unions to better serve today’s tech-savvy members. Stop by our booth to learn about our new tone analysis capability that provides banking call center agents with real-time insight to their tone with a customer to enhance the customer experience.

Visit their website here>>

Panviva

Panviva is a cloud knowledge management software that empowers your employees to provide top quality member service. Panviva captures information wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need! Panviva helps credit unions with member services and support, compliance, collections, training and more!

 

Visit panviva.com

 

 

Stork Solutions

Stork Solutions is a vendor neutral Channel Agency and is completely cost free to our clients. We provide clients convenience, peace of mind and savings when they are looking for or renewing contracts with vendors for technology services. Those services include internet circuits, telecommunications, and numerous cloud service technologies.

Drew S. Saldaña
President
P: (702) 342-2000

For more information click here

Observe AI

We’re Observe.AI. We use Contact Center AI to transform customer experiences and improve agent performance by helping top brands analyze 100% of customer interactions and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Observe.AI enables Voice Customer Service agents to provide incredible customer experiences by analyzing 100% of calls with AI. Observe.AI is trusted by more than 80 global customers and partners, including Concentrix, Talkdesk, Mitel, Microsoft, Sysco, Employee Bridge, John Paul, GroupOne Auto and more.

Click here for more information.

 

Silvercloud

SilverCloud is the world’s first and only Conversational Banking Platform built exclusively for banks and credit unions. Give your employees and consumers the answers they need, when they need it – fast, easy and efficient. Join 200+ banks and credit unions who use SilverCloud’s Conversational Banking to improve service levels and increase products per consumer so you can grow without adding headcount.

Click here for more information

For further information on any of the strategic alliances presented here please call Amy Vigil at 505.338.4222 or email to amy@cuanm.org.