We work hard to enter into partnerships with companies that benefit the mission of the National Credit Union Call Center Resource

We also partner with those who share our commitment to provide superior products and services at reasonable prices. This is one of the primary ways we assist credit unions in serving their members. Listed below are some of the organizations and companies we are proud to call partners.

Strategic Partners

Avtex

Avtex is an end-to-end Member Experience consultancy that helps organizations fuel exceptional experiences. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support member journeys. We guide organizations through the process of creating or improving MX strategies, platforms and policies.

Our portfolio of solutions and services supports all aspects of MX, including Customer Engagement, Contact Center, App Development, Business Productivity and Managed Services.

View their website here >>

Harland Clarke

Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses.

For more information, visit www.harlandclarke.com.

 

PSCU

PSCU, the nation’s premier credit union service organization (CUSO), supports the growth of nearly 900 Owner credit unions and their nearly 2 billion transactions annually. PSCU’s secure business offerings include payment solutions, risk management, digital banking, analytics, loyalty, strategic consulting and mobile platforms. Comprehensive 365/24/7 member support is delivered by PSCU’s U.S. contact centers.

Visit their website here >>

Fonolo

Award Winning Call-Back Solutions

Fonolo is the leading provider of cloud-based call-backs. Our innovative solutions will help you reduce abandon rates, improve the customer experience, and lower costs.

View their website here >>

Injixo

injixo empowers contact centers to make a difference in workforce management everyday – by connecting happy employees with happier customers.

injixo WFM is an award-winning workforce management platform for contact centers of all sizes. The feature-rich WFM suite helps contact centers optimize and automate their entire workforce management process from start to finish. injixo covers the full bandwidth of
functionalities contact centres need, from forecasting and scheduling to intraday management, reporting and agent engagement. injixo’s simple pay-per-use pricing model enables small and large contact centers alike to experience the full power of professional WFM – with maximum flexibility and cost transparency, ultimate scalability and minimum effort.

injixo is a product brand of InVision AG, an internationally operating software company based in Germany and specializing in workforce management and contact centers since 1995. With its long standing experience, focus on continuous improvement, technical excellence and customer value delivery at its core, InVision is an expert and trusted partner in Workforce Management.

Check us out and discover everything you need to be a WFM hero at www.injixo.com

Evolve IP

The Cloud is no longer about buying individual services. It’s now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications you already use in your business. The Evolve IP OneCloudTM lets enterprises move a service at a time, to a secure, virtual private environment, and our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust. Our long-term success is built on a business deploying more services with Evolve IP so we are invested in our customers’ future. As a result, we are dedicated to providing superior service in every aspect of our client relationships and this has resulted in the industry’s highest verified customer satisfaction.

Visit their website here >>

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.

Visit their website here >>

 

Noble Systems

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, Gamification, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble’s omnichannel premise, cloud, and hybrid platforms to manage millions of customer contacts each day.

For more information visit:  https://www.nobel-systems.com/

 

LSI

LSI believes in helping people. Founded in 1994 by three friends who shared a vision – a financial services company that could help credit unions connect LIVE agents with their members, whatever time of day, or where ever that member may be. Mark Johnson, Phil Stewart and Rex Johnson leveraged technology to create a new way for credit unions to Connect People with People. They believed then, as we still do today, that LIVE engagements with members enable conversations where members can share their joys, stresses and concerns. These are the connections which nurture loyalty and increase market share.

This foundation is the strength which continues to guide who we are, what we believe and how we connect with people. To this day, it drives our passion to deliver flexible solutions and remarkable service for our clients.

 

Visit their website here >>

Revation Systems

Revation Systems provides rich, secure and compliant cloud-based communications for credit unions to help enhance the customer experience in today’s digital era. Revation’s flagship solution, LinkLive, delivers industry leading capabilities to help credit unions transform the digital branch.

LinkLive offers secure messaging, collaboration, online calendaring and lobby management solutions that enable credit unions to better serve today’s tech-savvy members. Stop by our booth to learn about our new tone analysis capability that provides banking call center agents with real-time insight to their tone with a customer to enhance the customer experience.

Visit their website here>>

Stork Solutions

Stork Solutions is a vendor neutral Channel Agency and is completely cost free to our clients. We provide clients convenience, peace of mind and savings when they are looking for or renewing contracts with vendors for technology services. Those services include internet circuits, telecommunications, and numerous cloud service technologies.

Drew S. Saldaña
President
P: (702) 342-2000

For more information click here

Delta Consulting Group

Telecom Consulting for Credit Unions! The Delta Consulting Group helps credit unions with Telephone/Contact Center System Evaluations and Contact Center Consulting. Our CEO, Tim Proctor, is a 30 year veteran in the Telecom Industry. DCG helps Credit Unions to make informed technology decisions and to improve the member experience.

Kiva Group

KIVA was founded in 1995 to sell, install and support customer service applications in the global financial services marketplace. Since that time, we have evolved our solutions to address the industry’s need for a unified, multi-channel approach to transaction processing, sales and service, CRM and managing the Customer Experience.

Our RespectTM solutions will change the way you interact with your customers and members. Throughout the past 22 years of working with banks and credit unions worldwide, we have developed software that allows your entire organization to engage in highly personalized selling, servicing and building customer loyalty…across all touch points.

Visit their website here >>

CenturionCARES

CenturionCARES designs innovative communications solutions that help credit unions elevate operational efficiency, staff productivity and member experiences. CARES Contact Center software integrates seamlessly with virtually any phone system to deliver value-enhancing features including CARES Call Back, ProSpeak, Screen Pop, Skills Based Routing, Voice & Screen Recording, Surveys, and customizable IVR.

Visit their website here >>>

AnyHour Solutions

AnyHour Solutions

AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.

Visit their website here >>>

VEE 24

Vee24 is the live customer engagement platform trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web, mobile, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales and improve customer service.

 

Pipkins

Dr. Pipkins began working for the company as a consultant and his perspective on workforce scheduling evolved. His technical expertise in Workforce Management was broadened because of the unique and complex problems at BT. Pipkins, Inc. was incorporated in 1983. Headquartered in St. Louis, Missouri, Pipkins has become the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. For over thirty years, Pipkins has consistently created and delivered superior workforce management products for contact centers of all size

TextByChoice

TextByChoice® was established in 2011 with the intent of creating a better approach for businesses and organizations to connect with their audiences. Traditional communication avenues are dated and have low Open/Read rates, yet, they are expensive and relatively untargeted.

TextByChoice has developed a comprehensive, commercial Texting engine that bridges the gap by providing a 2-way, instant communication mechanism. Our messaging platform uses SMS technology to create a direct connection with the intended audience in real time while keeping costs under control.

Visit their website here >>

The Call Center School

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With over 30,000 certified graduates from more than 4,000 contact centers, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.

In recent years, digital training has become an increasingly appealing alternative to traditional, classroom training. Our focused learning modules can be integrated effortlessly into any contact center, and used either as a standalone program, or as part of a blended learning experience. We provide cost effective, easy to use training content, that is easily accessible online, 24 hours a day, 365 days a year. Benefit from The Call Center School learning experience today.

Visit their website here >>

The Office Guru

The Office Gurus has call centers in the United States, El Salvador and Belize.  Some of the industries we service include Fintech, Healthcare, Education, Home Services, Energy, Law, Hospitality, Home Warranty, Real Estate & Subscription Box focusing on speed to lead, lead qualification, B2B & B2C sales, reactivation, and customer service.

Click here to view our site.

Panviva

Panviva is a cloud knowledge management software that empowers your employees to provide top quality member service. Panviva captures information wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need! Panviva helps credit unions with member services and support, compliance, collections, training and more!

 

Visit panviva.com

 

 

NovelVox

NovelVox offers Credit Union Exclusive Unified Agent & Supervisor Desktops and Wallboards for NextGen Contact Centers. NovelVox helps Credit Unions save over $1.24m per year on contact center costs, whilst improving customer experience. Visit NovelVox at booth #8 for a live demo.

Click here for more information.

 

Call Credit

Callcredit helps regional banks and credit unions make better, more consistent decisions throughout the customer journey. Improve customer satisfaction and retention by ensuring customers receive consistent experiences across all engagement channels and automate critical processes, from customer acquisition through collections, to improve response-times, reduce operating costs, and support regulatory compliance.

For further information on any of the strategic alliances presented here please call Amy Vigil at 505.338.4222 or email to amy@cuanm.org.