Strategic Partners

PSCU

PSCU is the nation’s premier payments CUSO. Committed to service excellence and focused on innovation, PSCU offers a comprehensive, highly integrated suite of traditional and digital payments solutions for credit unions to optimize their member experience. Leveraging digital technology, PSCU supports the success of 1,900 financial institutions, representing more than 6.9 billion transactions annually through secure, best-in-class solutions including payment processing, risk management, analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms. Comprehensive 24/7/365 member support is delivered by contact centers located throughout the United States. For more information, visit pscu.com.

Vonage

Vonage, a global cloud communications leader, helps businesses accelerate digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of communications APIs into existing products, workflows and systems. Vonage’s fully programmable unified communications and contact center applications are built from the platform and empower companies to transform how they communicate and operate.

injixo

injixo is an award-winning workforce management solution that improves Service Levels and Customer Experience with smart forecasts, accurate schedules, and state-of-the-art intraday management. Say “goodbye” to manual work, and tedious spreadsheets. Say “hello” to a smart solution that makes your life easier, your contact center better, and your customers happier.

To learn more, please visit www.injixo.com.

Nuance

Nuance Communications is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others. Nuance is a Microsoft company.

Nuance banking solutions provide personalized, conversational automated and live agent engagement powered by proven AI with fraud prevention and authentication spanning digital and voice channels. They offer a consistent and frictionless experience throughout the member journey, employing an omni-channel platform powered by AI and integrated fraud prevention and authentication capabilities. Nuance not only delivers predictive interactions, but empowers agents through an intelligent desktop, helping retain the trust of established members. Through flexible deployment and partnering, Nuance is used by 19 of the 20 largest financial institutions in the world to increase multi-functional self-service, attracting younger members while reducing operating costs.

Posh Technologies

Posh is a CUSO that helps credit unions automate contact center activities while delivering a natural and personal member experience.

Visit our website at: https://www.posh.tech

Glia: Digital Member Service for Credit Unions

Glia is reinventing how businesses support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation – most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.

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CO-OP

CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit www.co-opfs.org.

Revation Systems

We make and secure intelligent, connected customer experiences. Our flagship solution, LinkLive, is digital customer service that connects credit unions and consumers through secure, compliant channels with everything from mail and file sharing to chat with multimedia, appointment scheduling, or virtual lobby rooms. This helps credit unions meet consumers where they are while improving the bottom line and overall experience. LinkLive digitally engages agents, employees and team members with its multimedia contact center for a unique user journey or an enterprise-wide secured digital communications.

For more information visit our website at: https://revation.com

Fonolo

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers on the web, mobile or by phone.

Fonolo’s Voice Call-Backs solution gives your customers the option to “press 1 to get a call-back from the next agent”, while Visual IVR power your website and mobile app with click-to-call-back capabilities.

Fonolo’s cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

uncommn Marketing Partners

uncommn Marketing Partners has given credit unions the ability to reach their ideal members by improving and maximizing their online presence with modern, frictionless, ADA-compliant websites since 2018. Our mobile-first approach makes your website look good and provides a seamless member experience on any device, keeping your members using your services.

For more information, click here.

Illuma Labs, Inc.

Illuma Labs, Inc. is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions through our flagship product, Illuma Shield™. Our solution has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. We are the exclusive provider for CUNA Strategic Services and have industry endorsements in 34 U.S. states.

AnyHour Solutions

AnyHour Solutions

AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.

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TeleVoice

TeleVoice is a leading provider of cloud and software solutions focused on the delivery of conversational, effortless, and secure interactions to the financial services industry. Building on our strong 35+ year heritage and deep industry experience, we enable banks, credit unions, and mortgage servicers to improve customer and member experiences.

Visit our website for more information.

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.

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The Delta Consulting Group

The independent consultants at the Delta Consulting Group (DCG) help credit union contact centers to DESIGN communications strategies and OBJECTIVELY EVALUATE Contact Center technologies and vendors. In addition to technology evaluation, our consultants can provide guidance in the areas of KPIs/Metrics, Operations, and Staffing. DCG has been providing consulting services since 1996.

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eGain

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance. To learn more, visit www.eGain.com.

Upland Panviva

Upland Panviva is a cloud knowledge management software that empowers your agents to provide top quality member service. It captures information wherever it is stored in your organization, optimizes it for better understanding and delivers it to employees and members, anywhere, through any channel. It also eliminates the need to search endlessly for critical process information. Panviva helps credit unions with member services and support, compliance, collections, training and more!

To learn more, please visit www.panviva.com.