The gap between where teams are and where they want to go is almost always filled by leadership. 

Together with The National Credit Union Call Center, Dennis McIntee has created a program to help you close that gap.  Participants will get 1 year of virtual group coaching sessions that will teach them the practical skills they will need to be exceptional call center managers. 

COST:   $1,195.00 per person
All Webinars are scheduled for 9:30 – 10:30 am MST

The program lasts for 1 year and the schedule is as follows:

Modules  1:  You Teach What You Know But Produce Who You Are
January 12, 2021

Module 2: If You Can See It, You Can Change It
March 16, 2021

Module 3: Creating Ownership Within Your Team
May 11,2021

Module 4: Developing a High-Trust Environment
July 13, 2021

Module 5: Mastering Motivation
September 14, 2021

In-Person Workshop: The Coach’s Toolbox, Review and Proctored testing for certification
October 10th, 2021 

What you get:

  • 6 sessions of group coaching over the next year
  • Leadership Certification upon completion
  • Credentials that will allow you to manage and run an effective call center
  • $250 off the in-person 2021 National Credit Union Call Center Conference registration.

Register Here

Dennis McIntee

Dennis McIntee

Dennis McIntee is a Change and Effectiveness Consultant, Corporate Culture Trainer and Executive Coach who is obsessed with eliminating the drama from teams so organizations achieve their results faster with less stress.

Dennis’ unique combination of experience of over 15 years of pastoral ministry, marriage and family therapy and working cross-culturally in Europe translates into powerful consulting, training and speaking services for his clients just like you.

Dennis’ Drama Free Process™ is now in use by organizations nation-wide. Highlights of Dennis McIntee’s Experience: Trained over 10,000 European leaders in cultural transformation. Consulted in over 40 Healthcare facilities throughout the U.S. Led 5 leadership schools in Germany, Poland, Slovakia, Czech Republic and Croatia Developed Performance Review and Coaching Processes for multiple organizations. Key areas of expertise include leadership effectiveness, taking the drama out of communication, building effective teams, hassle-free accountability, conflict resolution, strategic planning, customer service, personal effectiveness and time management.

Dennis has delivered more than 10,000 keynote speeches since 1991 and has facilitated more than 100 multi-day conferences for his clients. Dennis is the author of The 8 Qualities of Drama Free Teams (2015), People Smart (2012), Time Mastery (2012), Thinking Styles of a Super Achiever (2010), Wake up and Dream (2010) and The Power of Pursuit (2014)