The gap between where teams are and where they want to go is almost always filled by leadership.
Together with The National Credit Union Call Center, Dennis McIntee has created a program to help you close that gap. Participants will receive virtual group coaching sessions that will teach them the practical skills they will need to be exceptional call center managers.
The program schedule is as follows:
Modules 1: You Teach What You Know But Produce Who You Are
July 13, 2021
Module 2: If You Can See It, You Can Change It
August 17, 2021
Module 3: Creating Ownership Within Your Team
September 14, 2021
In-Person Workshop Part One:
October 10, 2021
Module 4: Developing a High-Trust Environment
Module 5: Mastering Motivation
In-Person Workshop Part Two:
October 10, 2021
Module 6: The Coach’s Toolbox
Proctored testing for certification
What you get:
- 6 sessions of group coaching
- Leadership Certification upon completion
- Credentials that will allow you to manage and run an effective call center
- 50% off the 2021 National Credit Union Call Center Conference registration.
Dennis McIntee is a Change and Effectiveness Consultant, Corporate Culture Trainer and Executive Coach who is obsessed with eliminating the drama from teams so organizations achieve their results faster with less stress.
Dennis’ unique combination of experience of over 15 years of pastoral ministry, marriage and family therapy and working cross-culturally in Europe translates into powerful consulting, training and speaking services for his clients just like you.
Dennis’ Drama Free Process™ is now in use by organizations nation-wide. Highlights of Dennis McIntee’s Experience: Trained over 10,000 European leaders in cultural transformation. Consulted in over 40 Healthcare facilities throughout the U.S. Led 5 leadership schools in Germany, Poland, Slovakia, Czech Republic and Croatia Developed Performance Review and Coaching Processes for multiple organizations. Key areas of expertise include leadership effectiveness, taking the drama out of communication, building effective teams, hassle-free accountability, conflict resolution, strategic planning, customer service, personal effectiveness and time management.
Dennis has delivered more than 10,000 keynote speeches since 1991 and has facilitated more than 100 multi-day conferences for his clients. Dennis is the author of The 8 Qualities of Drama Free Teams (2015), People Smart (2012), Time Mastery (2012), Thinking Styles of a Super Achiever (2010), Wake up and Dream (2010) and The Power of Pursuit (2014)