Dennis McIntee is a Change and Effectiveness Consultant, Corporate Culture Trainer and Executive Coach who is obsessed with eliminating the drama from teams so organizations achieve their results faster with less stress.
Dennis’ unique combination of experience of over 15 years of pastoral ministry, marriage and family therapy and working cross-culturally in Europe translates into powerful consulting, training and speaking services for his clients just like you. Dennis’ Drama Free Process™ is now in use by organizations nation-wide.
Highlights of Dennis McIntee’s Experience:
- Trained over 10,000 European leaders in cultural transformation.
- Consulted in over 40 Healthcare facilities throughout the U.S.
- Led 5 leadership schools in Germany, Poland, Slovakia, Czech Republic and Croatia
- Developed Performance Review and Coaching Processes for multiple organizations.
Key areas of expertise include leadership effectiveness, taking the drama out of communication, building effective teams, hassle-free accountability, conflict resolution, strategic planning, customer service, personal effectiveness and time management.
Dennis has delivered more than 10,000 keynote speeches since 1991 and has facilitated more than 100 multi-day conferences for his clients. Dennis is the author of The 8 Qualities of Drama Free Teams (2015), People Smart (2012), Time Mastery (2012), Thinking Styles of a Super Achiever (2010), Wake up and Dream (2010) and The Power of Pursuit (2014)
Terri Panhans is the Vice President, Contact Center Solutions for Harland Clarke. She manages all aspects of the contact center solutions programs that are supported by Harland Clarke. In her role, Terri is continually focused on delighting customers with each and every contact, delivering incremental profitable growth, and providing solutions that grow and retain the customer base.
Terri began her career at Harland Clarke in 1993 as a Regional Call Center Manager in Dallas, Texas.
She has held the positions of Servicing Project Manager; Regional Call Center Manager in Charlotte, NC; Director of Servicing for National Accounts; Executive Director Contact Center Solutions; Assistant Vice President of Sales & Marketing; and Vice President of Channel Development.
She was appointed to her current position in February 2012. She received Harland Clarke’s Superior Contributor award in 1997 and 2007, and the Pillar Award in 2013 and 2017. She was also awarded the Core Values Award in 2020. And She has served on and led numerous teams that earned Team Excellence Awards.
Terri earned her bachelor’s degree in Business Administration from Texas A&M University in 1982. She also attended the Darden Graduate School of Business Administration in 2002.
Terri and her husband Chet reside in Atlanta, Georgia and have two sons, and two grandchildren.
Ron Hasbrooke rejoined Harland Clarke in 2017 to focus on business development. He brings more than 20 years of leadership and business development experience, including expert knowledge of contact centers, where he has held second- and third-level sales, service and operations leadership roles within multiple high-volume contact centers.
Ron is a consultative professional who understands the fast-paced, high-pressure environments of contact centers, Ron has helped build, launch, manage and support major inbound, outbound, blended and multi-channel campaigns for Fortune 500 companies.
Ron worked previously at Harland Clarke from 2002-11 as an Account Executive, Regional Manager and Director, Client Development Group. He has a Bachelor of Arts from San Diego State University and a Master of Science from Syracuse University.
Ron is currently based in Nashville, Tennessee.