Holly Hoffman

Holly Hoffman

Born and raised in Eureka, South Dakota, Holly Hoffman was the last remaining member of the Espada Tribe and the last woman standing on Season 21 of CBS’ hit reality show “Survivor Nicaragua”. Through that experience, and others throughout her life, Holly was inspired to share her message of positivity, determination and confidence with business leaders, teachers, and students across the nation.

A professional motivational speaker and the author of Your Winner Within, Holly acknowledges that life is made up of challenges, and we are oftentimes faced with situations that seem insurmountable. But within each of us is an ability to focus our thoughts, emotions, and energy to succeed—if only we have the knowledge, tools, and discipline to do so.

Holly’s writing and speaking not only offer encouragement and optimism but a roadmap for self discovery and spiritual enlightenment. Her methods—the ones she uses everyday in her own life—are intuitive, honest, and adaptable to nearly any situation. Readers and audience members alike walk away inspired to light the fire of successful living within themselves.

Today, Holly is a member of the National Speaker’s Association and travels across the country, speaking to schools and universities, healthcare organizations, women’s organizations, community leaders and business professionals. In her seven years of speaking, she has traveled to 36 states and been to 180 high schools. Holly inspires her audiences to take opportunities and focus on attitude, determination, confidence, desire, faith, and perseverance.

Bruce Clapp

Bruce Clapp

Bruce Clapp is a leading executive marketer with over 20 years of marketing expertise. During the past 18 years Mr. Clapp has served in various executive bank marketing leadership positions.

Bruce has achieved numerous awards for his work including: youngest recipient of the Bank One President’s Sales Award, The OCUL Marketing Brilliance Award, Dayton Business News 40 Under 40 Award, and the 2005 Gold Distinguished Alumni Award from Wright State University. Bruce is a regular featured speaker with the American Bankers Association (ABA) and numerous ABA state chapters. He was also a dual winner of the Dora Maxwell and Louise Herring Awards.

Bruce is the author of the marketing textbook entitled Marketing Financial Services: Building a BetterBank. The publication serves as the defacto training and education textbook for financial marketers in the banking industry as is actively used by the ABA,AIB, and all state associations and is the foundation for the CFMP exam. He is also the author of “Shift Happens” and is working on “Who’s Playing in My Sandbox” scheduled for release in early 2013. He has been on the faculty at the ABA Stonier Graduate School of Banking, the ABA School of Bank Marketing and Management, and the international Academy of Banking and Financial Sciences.

Dave Sanderson

Dave Sanderson

Dave Sanderson is the Founder and President of Dave Sanderson International, based in Charlotte, NC. On January 15, 2009, in New York’s freezing Hudson River following a bird strike-induced loss of both engines. Dave was one of the 155 passengers, one of the last passengers off flight 1549 – known today as “The Miracle on the Hudson” and was largely responsible for making certain others made it out safely. In addition to speaking, mentoring, coaching, and training, Dave delivers workshops on leadership and increasing personal performance in critical times. He is a highly sought after Podcast celebrity, author of the best-selling book, Moments Matter. He host his own Podcast streaming through Contact Talk Radio and the C-Suite Radio Network, Moments Matter with Dave Sanderson and his provides a daily flash briefing on Amazon Alexa, Dave Sanderson: DECLASSIFIED. In his TEDx talk, Bouncing Back, Dave shares strategies on how to grow from your ‘personal place crash’ in life, known as PTGS (Post Traumatic Growth Syndrome).

Dave is a faculty member with Dominique Wilkins, Don Barden, Brittany Tucker, and Steve Nedvidek at the Leadership Mindset Series based in Atlanta GA. Dave recognizes that a true leader understands that support from others can provide the tools needed to be an even stronger role model. In his private group, IMPACT, Dave helps to grow his team with their leadership skills and with proximity to like-minded, focused servant leaders where they learn to impact others in their lives. Through his online course, Cultivating Personal Leadership, Dave shares the best strategies he has learned from some of the greatest leaders he personally met, studied under, and implemented in his life to become a top producer, sought after speaker, author, and entrepreneur. BEST SELLING AUTHOR – Moments Matter

Josh Cook

Josh Cook

Josh Cook is considered a visionary leader and creative thinker. Josh started with Community Choice CU (CCCU) in 2002 as the Marketing Manager and has expanded his role to include everything from marketing to branch operations with plenty in between. During his seventeen years at CCCU he has gained considerable attention for creative work amassing over forty national marketing awards.

Josh’s marketing success is attributable to his ability to view challenges and opportunities with consumer behavior in mind. This success led to his creation of Choice Creative Solutions (CCS) in 2012. CCS is a credit union service organization operating under CCCU specializing in marketing. Under Josh’s leadership and vision, CCS has expanded its capabilities and grown sales year over year utilizing tactics uncommon within the industry.

Perception thinking is cornerstone to Josh’s approach to sales success no matter the organization he is serving. Josh believes that successful product sales most often exist due to perception not reality. This lead importance approach led to development of a software as a service (SaaS) product created by Josh and developed by CCS in 2014

Dennis McIntee

Dennis McIntee

Dennis McIntee is a Change and Effectiveness Consultant, Corporate Culture Trainer and Executive Coach who is obsessed with eliminating the drama from teams so organizations achieve their results faster with less stress.

Dennis’ unique combination of experience of over 15 years of pastoral ministry, marriage and family therapy and working cross-culturally in Europe translates into powerful consulting, training and speaking services for his clients just like you.  Dennis’ Drama Free Process™ is now in use by organizations nation-wide.

Highlights of Dennis McIntee’s Experience:

  • Trained over 10,000 European leaders in cultural transformation.
  • Consulted in over 40 Healthcare facilities throughout the U.S.
  • Led 5 leadership schools in Germany, Poland, Slovakia, Czech Republic and Croatia
  • Developed Performance Review and Coaching Processes for multiple organizations.

Key areas of expertise include leadership effectiveness, taking the drama out of communication, building effective teams, hassle-free accountability, conflict resolution, strategic planning, customer service, personal effectiveness and time management.

Dennis has delivered more than 10,000 keynote speeches since 1991 and has facilitated more than 100 multi-day conferences for his clients.  Dennis is the author of The 8 Qualities of Drama Free Teams (2015), People Smart (2012), Time Mastery (2012), Thinking Styles of a Super Achiever (2010), Wake up and Dream (2010) and The Power of Pursuit (2014)

Emily Engstrom

Emily Engstrom

Director of Client Success, AdvantEdge Analytics

As the leader of the Client Success team, Emily provides the critical last piece of the data puzzle for AdvantEdge Analytics clients. Whether credit unions want to use data to better engage with their members, grow wallet share, uncover trends in fraud, better manage lending risk or optimize their marketing channels, they count on Emily and her team to develop an exceptional data strategy that deploys their resources efficiently and effectively. Before joining AdvantEdge Analytics, Emily held a variety of roles with CUNA Mutual Group. She started her career with one of the Midwest’s premier credit unions: $2 billion Summit Credit Union. There she honed her skills in lending, operations, retail branches and underwriting.

Becky Genasci-West

Becky Genasci-West

Becky Genasci-West
Sr. Performance Consultant, CMG UAcademy

As one of the leaders of CUNA Mutual Group Academy, Becky develops and delivers Credit Union educational programs for all credit union business channels. Becky provides guidance to ensure consistent achievement of the credit union objectives, along with alignment of strategies and business goals through human performance solutions by leading training efforts on large, very complex assignments. Before joining CUNA Mutual Group, Becky held a variety of senior leadership roles within the credit union and financial industry. She started her career with one of the Nation’s premier credit unions: $110+ billion Navy Federal Credit Union, relocating to Connecticut and Texas before moving home to Missouri where Becky honed her skills in retail operations and sales, consumer lending, mortgage lending, underwriting, operations, and licensed investments.

Terri Panhans

Terri Panhans

Terri Panhans is the Vice President, Contact Center Solutions for Harland Clarke. She manages all aspects of the contact center solutions programs that are supported by Harland Clarke. In her role, Terri is continually focused on delighting customers with each and every contact, delivering incremental profitable growth, and providing solutions that grow and retain the customer base.
Terri began her career at Harland Clarke in 1993 as a Regional Call Center Manager in Dallas, Texas.

She has held the positions of Servicing Project Manager; Regional Call Center Manager in Charlotte, NC; Director of Servicing for National Accounts; Executive Director Contact Center Solutions; Assistant Vice President of Sales & Marketing; and Vice President of Channel Development.

She was appointed to her current position in February 2012. She received Harland Clarke’s Superior Contributor award in 1997 and 2007, and the Pillar Award in 2013 and 2017. She was also awarded the Core Values Award in 2020. And She has served on and led numerous teams that earned Team Excellence Awards.

Terri earned her bachelor’s degree in Business Administration from Texas A&M University in 1982. She also attended the Darden Graduate School of Business Administration in 2002.
Terri and her husband Chet reside in Atlanta, Georgia and have two sons, and two grandchildren.

Ron Hasbrooke

Ron Hasbrooke

Ron Hasbrooke rejoined Harland Clarke in 2017 to focus on business development. He brings more than 20 years of leadership and business development experience, including expert knowledge of contact centers, where he has held second- and third-level sales, service and operations leadership roles within multiple high-volume contact centers.

Ron is a consultative professional who understands the fast-paced, high-pressure environments of contact centers, Ron has helped build, launch, manage and support major inbound, outbound, blended and multi-channel campaigns for Fortune 500 companies.

Ron worked previously at Harland Clarke from 2002-11 as an Account Executive, Regional Manager and Director, Client Development Group. He has a Bachelor of Arts from San Diego State University and a Master of Science from Syracuse University.
Ron is currently based in Nashville, Tennessee.