International Credit Union Contact Center Conference
October 19-20, 2026
Park MGM (Las Vegas, NV)

At the International Credit Union Contact Center Conference (ICUCCC), attendees will participate in interactive workshops with subject-matter experts from leading contact center technology providers.

Conference attendees will work with their credit union peers during daily breakout sessions to create processes to improve the member experience while maintaining employee workloads and morale. Past participants have shared that the tips and trends they learned during our breakout sessions help solve day-to-day issues while creating maps for long-range planning.

Contact Center Manager Certification- Available this year! 

The Contact Center Manager Certification Course is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Chancellor of the College, Jose Perez, Dean of the College, and their staff of industry experts. Training includes: 

  • Leadership & Organization 
  • Data Analytics 
  • Human Resources
  • Agent Satisfaction
  • Customer Satisfaction 
  • Basic Workforce Management 
  • Quality & Call Monitoring 
  • Coaching For Performance 
  • At-Home Agents 
  • Benchmarking 

Day 1: Monday October 19, 2026 from 8:30-5:00 pm
Day 2: Tuesday October 20, 2026 from 8:30-5:00 pm

Who Should Attend

For 20+ years, ICUCCC conference attendees have recommended the credit union-centered conference to their peers.

Credit Unions of varying asset sizes attend each year, sending their contact center directors, managers, and members of their executive teams.

Event Emcee

Chelsea Treboniak

Chelsea Treboniak

Chelsea Treboniak, a West Point graduate and U.S. Army Veteran, brings her passion for critical infrastructure protection to the financial sector through her leadership and advocacy. Serving on multiple Boards of Directors, she focuses on the security and resilience of essential systems, including those vital to the financial industry. Chelsea also leads Critical Ops’ e-crime intelligence services, which detect and prevent fraud in the financial industry. Her work spans in-depth research, including publications on software sourcing and strategic security deployment across various sectors, as well as hosting key events such as Critical Ops’ annual Critical Infrastructure Modernization (CIM) conference. Chelsea’s expertise positions her as a leading voice in enhancing operational integrity and security in the financial world.

A Special Thank You to Our Underwriters