Agenda overview


Sunday – October 14, 2018

Early Registration – 12:30 – 4:30 pm

New this year!
CEO Forum – 1:00 – 4:45 pm  Exclusive gathering of CU Call Center CEOs!
CEO Exhibitor Sneak Peek – 5:00 pm (invitation only)


Monday – October 15

Registration and Networking Breakfast – 8:00 am
Opening Keynote – 9:00 am
Networking Break with Exhibitors – 10:00 am
Breakout Sessions – 10:30 am (repeat at 1:00 pm and 2:30 pm)
Networking Lunch – 11:30 am – 1:00 pm
Breakout Sessions – 1:00 pm (repeat at 2:30 pm)
Networking Break with Exhibitors – 2:00 pm
Breakout Sessions – 2:30 pm
Round Table and CEO Forum Discussions – 3:45 pm
Networking Reception – 5:30 pm
Enjoy Vegas – Dinner on your own – 6:30 pm


Tuesday, October 16

Registration and Networking Breakfast – 8:00 am
Opening Keynote – 9:00 am
Networking Break with Exhibitors – 10:00 am
Breakout Sessions – 10:30 am (repeat at 1:00 pm and 2:30 pm)
Networking Lunch – 11:30 am – 1:00 pm
Breakout Sessions – 1:00 pm (repeat at 2:30 pm)
Networking Break with Exhibitors – 2:00 pm
Breakout Sessions – 2:30 pm
Round Table and CEO Forum Discussions – 3:45 pm
Tuesday Evening Event – 6:30 – 9:30 pm


Wednesday, October 17

Networking Breakfast – 8:00 am
General Session – 9:00 am
Exhibitor Crawl – 10:00 am
General Session – 10:45 am
Noon – Conference ends – Safe Travels!


New this year!

Small CU Workshop (Priced separately)
Wednesday, October 17th
1:00 pm to 5:00 pm (includes beverage breaks)
$199 Per Person

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