Agenda overview


Sunday – October 20, 2019

Early Registration – 4:30 to 6:30 pm
Welcome Reception – 6:30 pm to 7:30 pm


Monday – October 21

Registration and Networking Breakfast – 8:00 am
Opening Keynote – 9:00 am
Networking Break with Exhibitors – 10:00 am
Breakout Sessions – 10:30 am (repeat at 12:30 pm and 2:15 pm)
Networking Lunch – 11:30 am – 12:30 pm
Breakout Sessions – 12:30 pm (repeat at 2:15 pm)
Networking Break with Exhibitors – 1:30 pm
Breakout Sessions – 2:15 pm
Transition Break – 3:15 pm
Round Table and CEO-Director Forum Discussions – 3:30 pm
Networking Reception – 5:30 pm
Enjoy Vegas – Dinner on your own – 6:30 pm


Tuesday, October 22

Registration and Networking Breakfast – 8:00 am
Opening Keynote – 9:00 am
Networking Break with Exhibitors – 10:00 am
Breakout Sessions – 10:30 am (repeat at 12:30 pm and 2:15 pm)
Networking Lunch – 11:30 am – 12:30 pm
Breakout Sessions – 12:30 pm (repeat at 2:15 pm)
Networking Break with Exhibitors – 1:30 pm
Breakout Sessions – 2:15 pm
Transition Break – 3:15 pm
Round Table and CEO-Director Forum Discussions – 3:30 pm
Tuesday Evening Event – 6:30 – 9:30 pm


Wednesday, October 23

Networking Breakfast – 8:00 am
General Session – 9:00 am
Exhibitor Crawl – 10:00 am
General Session – 10:45 am
Noon – Conference ends – Safe Travels!


Post Conference Workshop

Small Call Center Challenge Workshop (Priced separately)
Wednesday, October 23rd
1:00 pm to 5:00 pm (includes beverage breaks)
$199 Per Person

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