Navigating the Change Effect that COVID-19 Brought, while Maintaining the Highest Member and Employee Experience Levels
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A Timeline Case Study on how 4Front Credit Union weathered through the storm thus far.
Hear from 4Front’s Zach Eychaner, SVP, Strategic Innovation and Emmy Kocis, Communication Center Manager discuss how their Contact Center, Digital Service Center and Training Centers quickly mobilized their forces to multi-skill and share resources, while volumes increased 300%. Their remote strategies and business continuity plans were able to drive higher satisfaction levels and maintain member and employee experience, by building a foundation of process and knowledge excellence