How Omnichannel Solutions Provide Exceptional Member Engagements
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Join Upstream Works to discuss accelerating digital transformation and personalizing member engagements. We’ll explore what it takes to deliver a seamless and connected member experience across all channels, while optimizing workflows for greater operational efficiency. Learn how to engage and empower your agents to deliver exceptional service to your members.
Darrin Mulligan, VP of Solutions Engineering, and Kelly Frigstad, Regional Sales Director, will share key factors for accelerating transformation and growth, including:
• An integrated approach powered by data and systems for a better agent experience
• Digital strategies for more connected and personalized member engagements
• Dynamic management, reports and actionable insights for business agility
Transform your contact center and increase agent engagement for long-term member loyalty.