Digital CX Priorities for Credit Unions
- Posted
- by admin Here
- No Comments
Summary: 43% of members prefer to connect with their credit union through mobile live chat – an 8% increase from last year. In an increasingly digital market, their success at reaching their members quickly and conveniently can vary. Join us for a lively panel discussion with City & County Credit Union and Teachers Credit Union about how they leverage live chat in their digital CX strategy, and how they plan on using chatbots.
You will learn:
- The key digital engagement channels and what they’re best for
- Proven strategies for live chat, and how to make it work for both your members and your agents
- How to build a business plan for the move to digital
- 5 key factors for omnichannel CX success