Digital Customer Service During & Beyond the Pandemic
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Over the last few months, credit unions teams across the country have made a huge pivot to sending their workforce to work remotely while maintaining best practices with everyday customer service activity. Many credit unions were able to push through massive amounts of change to implement digital transformation in such a limited amount of time. Those credit unions with robust digital customer service and cloud-based contact center capabilities found the transition easier.
Revation’s Senior Vice President of Products & Markets, Pat Reetz, joins Dennis Griesgraber, CTO of United Educators Credit Union in a conversation about the challenges the market has experienced in the last 6 months along with best practices and lessons learned for leveraging digital customer service and call center technology to improve the member experience.