The National Credit Union Call Center Conference and Strategic Contact Team Up on Benchmarking Survey

We are back with our pursuit of the 2020 Credit Union Contact Center Benchmark Survey. To make it easy on you, we are going to do this in three easy pieces: Operations, Technology, and Metrics. We request only  about 10 minutes a month for the next three months, and in return you will get the results in August and September! We are planning roundtables and conference sessions to discuss the results, so you can look forward to those, too.


The 2020 Credit Union Contact Center Benchmark Survey is in the last stage. The Operations report is already out, Technology will be out this week, and now it’s time for everyone’s favorite topic – Metrics!


This one takes only about 5-10 minutes. Come prepared with your performance in hand and it will be a breeze. All input is confidential and you will have the report in hand before the end of the month!


You love the results so do your part and provide input to Part 3: Metrics at


Please act fast – this part of the survey will only be open until September 18!


Thank you for your enthusiastic participation. We couldn’t do it without you.

And a big thank you to our sponsors – Avtex, SilverCloud, PSCU, Panviva, and our friends at Contact Center Pipeline and of course the National Credit Union Call Center Conference.