The National Credit Union Call Center Conference and Strategic Contact Team Up on Benchmarking Survey
Strategic Contact has facilitated an annual survey on Credit Union Contact Center best practices for the last two years. For the latest report click here.
This year, they are doing some “bite-sized” surveys to dive deeper into specific questions CU contact center leaders have about how centers operate and use technology. They will have quarterly topics that require very little time (3-4 minutes) to gather and submit your information. Strategic Contact will email the results to you directly.
Please take a few minutes to contribute to the current quarterly survey and continue the learning. Click HERE.