Detailed Program Information

Welcome and Networking Breakfast – 7:45 am
For those of you onsite take this time to enjoy a continental breakfast, meet new people and build community. Don’t worry, tables will be set for social distancing.

Opening Keynote – 8:30 am
Dave Sanderson, Professional Speaker and Author
Moments Matter – Increase Personal Performance in Critical Times
When US Airways Flight 1549, or “The Miracle on the Hudson” ditched into the Hudson River on January 15, 2009, Dave Sanderson not only survived the “crash” but also started to realize that the moments that made up his life prepared him for what was about to happen.

After the incident, the lessons and strategies that he learned throughout his life were instrumental that day and the days following. He started to realize that one can actually grow from traumatic life experiences and set out on a path to not only share the lessons from that day but practical and implementable strategies anyone can use to not only survive their “personal plane crash” moment but grow and thrive.

In this stirring presentation, Sanderson reveals the inner strength it took to make it through the day, and how you can grow from challenges throughout your personal and business life and how resiliency, leadership, and state management can help you not only overcome any obstacle but grow and thrive!

Key Take-a-Way Points

  • Learn the personal leadership skill sets that attendees have inside to increase influence in and outside of the organization.
  • Understand vulnerability is not a weakness.
  • The art to protect inspiration, vision, hope, strategy, and values.
  • 3-Strategies to grow from the challenges life throws at you.

Networking Break with Exhibitors – 9:30 am
Virtually meet and network with industry resource experts specific to your call center needs. Our virtual platform will provide ease and convenience for you to visit your favorite exhibitors.

General Session – 10:00 am
Leading People Through Change, Dennis McIntee
There are outstanding opportunities for organizations to grow, yet many leaders face hurdles. In fact, many of these hurdles are internal–not external.

According to research by Bain & Company, 85% percent of executives say their greatest barriers to achieving growth objectives actually lie inside their own four walls. Because senior care is changing it is imperative to continually modulate your thinking to deal with uncertainty.

Learning Objectives:
• Discover The Creative FocuserTM to help you think outside the box
• Learn the three mindsets needed to navigate through transition and change
• Master The Learning MatrixTM to make your future bigger than your past
• Implement The Excuse Buster FormulaTM that eliminates procrastination

Networking Brunch  – 11:00 am
It’s lunchtime somewhere!  Spanning time zones makes lunch an adventure.  Today

Exhibitor Ed Talks – 11:45 am
Join our subject matter experts as they zone in on some specific topics designed to speak your language.  Whatever you do…Don’t panic!  All sessions will be recorded so you can manage these to your schedule.  In the time provided we will highlight one in Las Vegas.

Closing Remarks – 12:15 pm
Thank you for joining us for another exciting event!  Our Emcee will wrap up our time together and set the stage for 2021.

A Special Thank You to Our Underwriters