Detailed Program Information

Welcome and Networking Breakfast – 7:45 am
For those of you onsite take this time to enjoy a continental breakfast, meet new people and build community. Don’t worry, tables will be set for social distancing.

Opening Keynote – 8:30 am
Josh Cook, President and CEO of Community Choice Credit Union
Pandemic + Core Outage = Culture Improvement + Financial Growth
For all of us in the credit union space, March started  quite a year. Imagine a pandemic hits, then your institution experiences full core system outage including digital banking. Now, imagine that your culture grows along with your balance sheet through it all. Journey along with Josh as he takes you through the month of March at Community Choice and why he believes they will grow with progress over panic.

Networking Break with Exhibitors – 9:30 am
Virtually meet and network with industry resource experts specific to your call center needs. Our virtual platform will provide ease and convenience for you to visit your favorite exhibitors.

General Session – 10:00 am
Josh Cook, President and CEO of Community Choice Credit Union
Perception + Leads = Sales
Through case studies from a mid-sized credit union in the Midwest, the power of perception and leads are proven. A shift in language used to market loan products resulted in a massive explosion in closed loans. Find out how repackaging some of your products can generate considerably more leads. More leads equals more volume. Credit Unions typically measure completed applications and closed loans instead of measuring the number of people who are raising their hands saying, “Yes, I might be interested.” Start measuring LEADS.

Networking Brunch  – 11:00 am
It’s lunchtime somewhere!  Spanning time zones makes lunch an adventure.  Today

Exhibitor Ed Talks – 11:45 am
Join our subject matter experts as they zone in on some specific topics designed to speak your language.  Whatever you do…Don’t panic!  All sessions will be recorded so you can manage these to your schedule.  In the time provided we will highlight one in Las Vegas.

Networking Break – 12:15 pm
Virtually meet and network with industry resource experts specific to your call center needs. Our virtual platform will provide ease and convenience for you to visit your favorite exhibitors.

Topic Round Table Discussions – 12:45
It’s here! Time to  share best practices happening in your call center with your peers.  Our roundtables topics will be pulled from the community conversations.  Don’t know about our Credit Union Call Center Community?  Click on “community”  in the tool bar above for more information and to sign up. The community lets you keep the conversations going all year.

Networking Choices – 2:00 pm
Early to rise – early to rest!  If here in Las Vegas you are free to move about the cabin!  Catch up on work, attend a recorded session in your room, or explore Las Vegas. Need help with dinner ideas?  We will have some special dining/activity suggestions for those on site.  Onsite Exhibitors this is your cue!  Host a dine-around or socially distanced drinks.  Virtual friends – depending on your time zone you are literally steps away from the refrigerator and beer-thirty!  See you tomorrow!