Detailed Program Information

Networking Breakfast  – 8:00 am
Challenge yourself to sit with people you don’t know.  What better way to meet new friends than sharing a full breakfast together.  Don’t forget your business cards!

Opening Keynote – 9:00 am

Networking Break with Exhibitors – 10:00 am
Meet and network with industry resource experts specific to your call center needs.

Breakout Sessions – 10:15 am

Breakout Sessions Repeat – 11:30 am

Networking Lunch – 12:30 pm
Keep the community conversations going! Challenge yourself to sit at a new table.

Breakouts Sessions Repeat – 1:30 pm

Transition Break – 2:30 pm
Meet and network with industry resource experts specific to your call center needs.

General Session – 2:45 pm

Transition Break – 3:45 pm

Topic Pods/Round Table Discussions – 4:00 pm
Day two of  sharing best practices happening in your call center.  Choose to continue the conversation from yesterday or move to another topic.  This is your time to discuss what matters most with your peers. We traditionally divide groups by asset size but you are welcome to attend any round table.

Networking Reception with Exhibitors – 5:30 – 6:30 pm