Detailed Program Information

Networking Breakfast  – 8am – Sponsored by CO-OP
Enjoy a continental breakfast, meet new people and build community. 

Welcome and Premier Exhibitor Demo – 8:30am – CO-OP

Opening Keynote – 9am

Networking Break with Exhibitors – 10am
Network with industry resource experts specific to your call center needs while refreshing your morning caffeine beverage.

General Session  10:30am – CO-OP

Stretch Break – 11am

General Session – 11:15am – Fonolo

Premiere Exhibitor Demo – Fonolo 

Networking Lunch – 12:15pm – Sponsored by Fonolo
Ignite conversation with new found friends. Compare notes from the first three sessions. Table topics will be provided as “starter” ideas.

General Session  – 1pm – PSCU

Premiere Exhibitor Demo – 1:30pm – PSCU

Transition Break – 1:45pm

Breakout Sessions – 2pm Illuma, TeleVoice, Posh

Networking Break – 2:30pm
Grab a beverage and snack while visiting with our exhibitors.

General Session – 3:00pm – Posh

Premiere Exhibitor Demo – 3:30pm

Round Table Discussions – 3:45pm
It’s time to share best practices happening in your call center with your peers! Our roundtables topics will be pulled from the community conversations, and participants will share best practices with their peers to provide opportunities for mutual support through shared knowledge and resources.

Enjoy Vegas on your own –  5pm
See you tomorrow!



A Special Thank You to Today's Sponosrs