Detailed Program Information

Registration and Networking Breakfast – 8:00 am
Take this time to meet new people and build community.

Opening Keynote – 9:00 am,

Networking Break with Exhibitors – 10:00 am

Meet and network with industry resource experts specific to your call center needs.

Breakout Sessions – 10:15 am

Breakout Sessions repeat – 11:30 am
Keep the community conversations going with your new found friends!

Networking Lunch – 12:30 pm

Breakout Sessions Repeat – 1:30 pm

Transition Break – 2:30 pm

General Session – 2:45 pm

Transition Break – 3:45 pm

Topic Pods/Round Table Discussions – 4:00 pm
It’s here! One of your favorite parts of the program.  Visit and share best practices happening in your call center with your peers. Or, visit a topic pod for a directed discussion on one specific topic.  We traditionally divide groups by asset size but you are welcome to attend any round table.

Networking Reception – 5:30 pm
Come together for more community time.  Snacks and beverages will be available.

Dinner on your own – 6:30 pm
Here is a chance to explore Las Vegas with your new friends.  Stop by the registration desk for dinner ideas.