Exclusively for Credit Union Call Center CEOs

The National Credit Union Call Center conference is delighted to offer an all exclusive CEO forum.  This new forum is designed to be informative, insightful and timely about what you, the CEO, need to know specific to your credit union’s call center.  Our forum will cover current hot topics with some of the industry’s leading experts.  All for $199!  Why stop at just the Forum?  Attend both the CEO Forum and the National Credit Union Call Center conference for a special rate of $649 and continue the conversation with your peers.  This special pricing is just for you,  the CEO. What’s included if you attend both the Forum and the Conference?  Great speakers, resources and round table discussions with fellow CEOs investing in their call center professionals.  Plus – three full breakfasts, two lunches, refreshment breaks, three receptions and one dinner.

Discover your Call Center – we think it is the best part of your credit union!

Sunday October 14, 2018 (Exclusive to CEOs)
$199 for Forum Only
$649 for Forum and National CU Call Center Conference

Forum Agenda

Registration at 12:30

1:00 PM – Forum Session

Helping the Contact Center Deliver on Your Brand Promise
Lori Bocklund, President/CEO Strategic Contact

Over the past two years, Strategic Contact has gathered targeted survey data from credit union contact center leaders that reveals the top challenges and priorities.  While delivering a great member experience if front of mind for most, the majority do not meet performance goals and many struggle to get the support they need to optimize operational efficiency and effectiveness, while also driving sales and protecting against fraud.  As a CU leader, you can help drive change that delivers on the promise of your brand.  Join Lori Bocklund, a noted contact center industry expert, for a focused discussion on CU contact centers and your role in helping pursue the right things for your Credit Union and your members.

2:00 break

2:30 PM – Panel Discussion

Digital Transformation in Your Call Center 
Rick Cranston, Chief Operations Officer, CU Ledger
Gary Scalise, Senior Vice President Contact Center Operation, PSCU
Priya Dozier,Vice President, Digital Solutions and Innovation, PSCU

In the past, call centers were often thought of as COST centers.  Perhaps overlooked by management as a simple resource for the member to check their account balances.  Today, contact centers are the Omnichannel access for members every day for every type of transaction.  Sometimes 24/7!  Add Digital Transformation to the mix and your contact center is now a top priority.  Join our panel of thought leaders to hear about what this means in your call centers.

4:30 – Exhibitor sneak peek and reception

6:00 pm – Dine-a-rounds TBD

Interested in registering?  Please email info@ncuccc.org or call at 505-338-4210